Shipping:

>>> We ship all over the world <<<

At checkout a number of shipping options will be offered according to your geographical location, i.e. the postal address you provide when creating your account, your IP address, etc.

All items ship from Italy, generally using the Italian Postal Service. If you have specific needs concerning shipping, please contact us.

Shipping options are listed below:

*Priority Post in Italy: Un-Insured
The most economical choice locally. As this option is not insured, customer assumes risk in case of lost packages.

*Priority Post International: Un-Insured
Your package is Tracked but not signed for by Recipient. As this option is not insured, customer assumes risk in case of lost packages.

*Priority Post International: Insured to up to €50
Your package is tracked and insured to the amount stated.

*Priority Post International: Insured to up to €250
Your package is tracked and insured to the amount stated.

*Priority Post International: Insured to up to €500
Your package is tracked and insured to the amount stated.

*Priority Post International: Insured to up to €1000
Your package is tracked and insured to the amount stated.

*Store Pick-up:
The recommended method if you are planning on visiting our studio and would like to place a pre-arrival order.

Return Policy:

If for some reason you are not happy with your order, please contact us within 10 days of the date of receipt.

For Ribbon and Cord: Generally, because all of our ribbon is cut to order, we do not except returns on any ribbon or cord purchases unless the merchandise is defective or we made an error when filling your order.

For Packaged Beads: Returned items are subject to a 10% restocking fee. The restocking fee is waived if you accept store credit in lieu of a refund. Original shipping charges are not refundable. All items must be returned in their original packaging and a copy of the invoice and a clear explanation concerning the nature of the return must accompany the returned merchandise.

Designer Jewelry: Most of our designer jewelry pieces are either one-of-a-kind or made to order. Many of our pieces require a great deal of time for us to create. Therefor, unless an item is defective or we have made an error when filling your order, we do not offer cash refunds on custom made pieces. However, if for some reason the piece you have ordered is not right for you, we will consider, on a case by case basis, allowing the return for credit towards another purchase.

All items are inspected thoroughly prior to shipment.

If you have questions or comments, please don’t hesitate to contact us.

CONTACT US

Send us an email and we'll get back to you asap.

Sending

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Glasshaus Creative Studio | Camaiore (Tuscany), Italy

Glasshaus Creative Studio | Camaiore (Tuscany), Italy

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